Frequently Asked Questions

Alson Jewelers has a jeweler on site to do all repairs. We offer a wide range of jewelry repair services including ring resizing, prong repair, stone replacement, clasp repair, necklace repair, bracelet repair, and restoration for cherished heirloom pieces. If you have a favorite piece that needs expert attention, our team can evaluate the best repair option for your jewelry.

Yes, we provide professional ring resizing services. Whether your ring needs to be made larger or smaller, our team can assess the piece and recommend the safest way to complete the repair.

Yes. We regularly help clients with broken jewelry, loose settings, missing gemstones, and worn prongs. If your piece needs repair, bring it in for an expert evaluation so we can determine the right solution.

Turnaround time depends on the type of repair and the materials involved. Some jewelry repairs may be completed quickly, while more detailed restoration work may take additional time. We will give you an estimated time frame when you bring the piece in for service. You will receive a call or text message when your repair is completed.

Yes. We are happy to clean and inspect jewelry, regardless of where it was originally purchased.

Yes, Alson Jewelers will provide appraisals on engagement rings, wedding bands, watches and fine jewelry purchased at our store.

Yes, Alson Jewelers offers watch repair and watch service for fine timepieces, including luxury watches. If your watch is not keeping time properly, needs maintenance, or requires service, our watchmakers can help.

Alson jewelers has a state-of-the-art repair studio with three watchmakers on our premises. Our three Rolex trained watchmakers will evaluate and repair your timepiece, restoring it to like new condition. In some instances, your watch will need to go back to the factory for service. With your permission we will send the watch for you and follow up with any estimate prior to work being done. Factory repairs typically take 6-8 weeks but could take longer depending on the circumstance.

Yes, we provide Rolex watch service and evaluation. Being distinguished as a Rolex Authorized Service Center, we are among the select few retailers who have received training from Rolex and are approved to work on Rolex watches. We guarantee that every watch that leaves our repair center meets its aesthetic and functional specifications. If your Rolex needs attention, bring it in so our team of watchmakers can review the next steps for service or repair.

Yes, we can help with common watch service needs, including battery replacement. Drop off your watch today and the battery will be replaced by 1pm the following day. On Saturdays, we replace batteries and do minor adjustments while you wait.

Yes, we offer custom jewelry design services for clients who want a one-of-a-kind piece. From concept to completion, our team can help create custom jewelry that reflects your vision, style, and story.

Our custom design process begins with a consultation to discuss your ideas, inspiration, materials, and budget. From there, we help guide the design and creation process so you can bring your custom jewelry piece to life.

In many cases, yes. We may be able to incorporate family gemstones, heirloom diamonds, or existing jewelry into a custom design. This is a meaningful way to create something new while preserving sentimental value.

Yes, we offer bridal jewelry for weddings, engagements, and special occasions. Alson Jewelers is proud to carry the largest selection of engagement rings and wedding bands in the Cleveland area. Our ring collections include everything from the classic solitaire to more modern and contemporary styles. You’ll find settings in white gold, yellow gold, or platinum, paired with GIA certified diamonds.

Yes, we offer engagement rings in a variety of styles. Whether you are searching for something classic, modern, or completely custom, our team can help you explore the right options.

Absolutely. We can guide you through the process of selecting an engagement ring and diamond by explaining key details such as cut, color, clarity, and carat weight.

The 4Cs (Cut, Color, Clarity, and Carat) determine a diamond's value. We always advise focusing on the 'Cut' quality first, as this is what gives a diamond its sparkle and brilliance.

Alson Jewelers is strictly committed to natural, GIA-certified diamonds. We do not carry lab-grown diamonds in our loose diamond collection. Our focus is providing the highest quality natural diamonds that maintain their rarity and value over time. If you are looking for an engagement ring with a genuine, earth-mined diamond, our GIA-trained experts are here to guide you.

GIA stands for the Gemological Institute of America. Established in 1931, the Gemological Institute of America is the world’s foremost authority on diamonds, colored stones, and pearls. GIA-certified diamonds are diamonds that have been examined and graded by the Gemological Institute of America, with a report covering the 4Cs: cut, color, clarity, and carat weight.

Alson Jewelers offers custom engagement ring design with our master jewelers, bringing your dream ring to life from sketch to setting. Schedule your custom design consultation today.

Yes, Alson Jewelers offers a curated selection of fine jewelry, designer brands and luxury pieces. Our collection includes classic styles, designer pieces, and gift-worthy jewelry for many occasions.

Yes. Fine jewelry makes a thoughtful gift for anniversaries, birthdays, holidays, and life milestones. We can help you choose something meaningful and memorable.

Alson Jewelers offers fine giftware, including crystal, barware, and keepsakes, curated for elegant gifting. Stop in to explore our selection and get personalized suggestions for anniversaries, graduations, and milestone celebrations.

Yes, we offer trade-ins on jewelry and watches. If you prefer to sell the piece, we will inspect it on the spot and write you a check while you are in the store. You may also decide to trade in your piece, and if so, we will give you 30% more as an in-store credit to use on anything at Alson Jewelers. As always, the process is fast, easy and completely confidential. Contact us for more information about your specific piece.

Yes, we purchase pre-owned Rolex watches. Use the form here to send us your watch details. We will contact you to discuss your watch and give you an approximate initial offer. We will then schedule an in-person appointment or provide you a shipping label to send us your watch.

To help keep your jewelry in great condition, store pieces separately, avoid exposure to harsh chemicals, and have items inspected regularly for signs of wear.

We recommend periodic inspections, especially for frequently worn pieces such as rings. Regular checkups can help identify loose stones, worn prongs, and other issues before they become bigger problems.